Customer support
- Zendesk
- Asana
Handling email and chat cases, billing questions, and software troubleshooting.
BRIAN MATTHEW M. SALUDO
Better support.
Smoother
operations.
I solve customer problems, organize the details, and help teams spend less time on manual work.
Tools I use
Full toolkit- Zendesk
- Slack
- Asana
- Google Sheets
- Trello
- ChatGPT
- Claude
Metro Manila, Philippines
ABOUT ME / METRO MANILA, PHILIPPINES
Hi, I’m Brian.
I enjoy helping people succeed and making their work easier.
I’ve worked in SaaS support, hotel reservations, and customer service. I enjoy asking questions, explaining things clearly, and getting the details right. Alongside customer support, I’ve helped teams plan events and improve intern workflows.
Explore my work
EDUCATION
BS Tourism Management
Polytechnic University of the Philippines
Open University System · 2022–2026
CERTIFICATION
Events Management Services NC III
TESDA · Issued May 27, 2026
Valid until May 26, 2031
COMMUNICATION
Clear, patient, people first.
English · Fluent
Filipino · Native
MY TOOLKIT
Tools I work with.
For customer support, clear coordination, and smoother day-to-day operations.
Coordination
- Slack
- Trello
- Google Workspace
- Microsoft Office
Keeping tasks, documents, and team communication organized.
Workflow improvement
- Google Sheets
- Apps Script
- Autocrat
- ChatGPT
- Claude
- Gemini
Organizing records, automating intern-list updates, and using AI tools for everyday work.
Supporting tools
- Canva
- CapCut
- Google Stitch
SELECTED WORK
Putting ideas into practice.
Process improvement and event leadership, built through collaboration.
PROCESS IMPROVEMENT / AIRASIA / 2026
Project RED
An automated tracker and shared portal for onboarding, intern queries, and offboarding.
- My role
- Project initiator & manager
- In practice
- More accurate records and fewer manual updates, with ongoing monitoring.
EVENT LEADERSHIP
Different formats.
One team effort.
Two events delivered through practical planning, team coordination, logistics, and careful scheduling.
EVENT CHAIRMAN / 2026
Salu-Salo
Hiyas, Handa, at Himig ng Pilipinas
- The brief
- Bring cultural booths, live performances, and banquet service together within the available budget and venue schedule.
- My contribution
- Co-led the steering committee across programs, logistics, finance, sponsorship, creatives, and banquet teams, from planning through on-site delivery.
150–250attendees
On-site delivery
Event on FacebookOn-site delivery
EVENT CHAIRMAN / 2025
Liwayway
Online freshman orientation & welcoming assembly
- The brief
- Welcome incoming students online through orientation information, interactive segments, and a shared sense of community.
- My contribution
- Led the committee’s branding, technical production, logistics, and program flow, delivering the welcome activities within the allotted time and resources.
150–300online attendees
Online delivery
Online delivery
PROFESSIONAL EXPERIENCE
Where I’ve worked.
What I’ve learned.
Experience supporting software users, international hotel guests, and customers navigating difficult situations.
RESULTS FROM CUSTOMER SERVICE & SALES
Customer satisfaction
Alorica · Customer service
Less complaint resolution time
Alorica · Issue resolution
Above monthly sales goals
ResultsCX · Average performance
INTERNSHIPS & INDUSTRY EXPOSURE
AirAsia
People Department Intern (HR)
600 hours
- Supported recruitment, employer branding, and aviation market analysis.
- Helped coordinate the Born to be RED-y intern culminating event.
- Built intern-tracking automation and coordinated the portal project featured above.
RIOR Wanders Travel and Tours
Travel Agent Intern (OJT)
200 hours
- Assisted airline bookings, travel guidance, rebooking requests, and travel disruptions.
- Verified passenger details, fare rules, and travel documents before bookings.
- Helped move booking records from paper logs to a Google Workspace-based tracking process.
OPEN TO MY NEXT OPPORTUNITY
Your team’s next chapter.Let’s connect.
I’m open to roles in customer operations, SaaS support, and operations or project coordination. If my experience fits your team, I’d love to hear from you.
Open to remote or hybrid opportunities and relevant international relocation.